Our responsible business commitment is to create transparency of reporting.
We want to ensure we are transparently reporting on our business performance we know this matters to our customers and stakeholders that they can trust us.
We publish our Data Assurance Summary to outline how we monitor and report on our business performance. We committed to ensure our reporting via our annual performance reporting is transparent – including continuing to report the number of:
- breaches of abstraction licences, discharge consents and environmental permits pollution incidents (category 1 and 2)
- compliance breaches of other statutory obligations and licence conditions
- further vulnerability measures alongside our performance commitments
- breaches of national security obligations
We will update our performance report to include five-year trend data where available.
Over the five years we will begin to investigate opportunities for the use of open data to share business information openly, however security and personal data protection must be a priority.
Desired impact
For stakeholders to be able to clearly review South East Water’s performance and progress against our business commitments, using this information to support mutual sustainable objectives.
How have we performed?
This performance microsite site continues to be well received by stakeholders and the wider industry.
We believe that this approach was a first of its kind for the water industry and this year was highly commended by CCW. Since the microsite launched, it has been viewed more than 5,500 times, with the most popular pages being:
- Home page
- CEO introduction
- ODI per capita consumption
- ODI priority services
- Our purpose and vision
- ODI leakage
- Case study: water minister visits 39 million new water treatment works site
- ODI C-Mex
- Community
- ODI interruptions to customers’ supply
Our annual reporting on performance against the performance commitments is prepared following rigorous internal control processes and external assurance with oversight from the audit and risk committee and the board to ensure it is accurate, transparent, and reliable.
We produce a data assurance summary which is published with our Annual Financial Performance Review and can be viewed here.
