Our responsible business commitment is to create transparency of reporting.
We want to ensure we are transparently reporting on our business performance we know this matters to our customers and stakeholders that they can trust us.
We publish our Company Monitoring Framework (CMF) to outline how we monitor and report on our business performance. We committed to ensure our reporting via our annual performance reporting is transparent – including continuing to report the number of:
- breaches of abstraction licences, discharge consents and environmental permits pollution incidents (category 1 and 2)
- compliance breaches of other statutory obligations and licence conditions
- further vulnerability measures alongside our performance commitments
- breaches of national security obligations
We will update our performance report to include five-year trend data where available.
Over the five years we will begin to investigate opportunities for the use of open data to share business information openly, however security and personal data protection must be a priority.
Desired impact
For stakeholders to be able to clearly review South East Water’s performance and progress against our business commitments, using this information to support mutual sustainable objectives.
How have we performed?
This performance microsite site continues to be well received by stakeholders and the wider industry. We believe that this approach was a first of its kind for the water industry.
Since the microsite launched, it has been viewed more than 6,700 times, with the most popular pages being:
- Homepage
- CEO message
- Leakage
- Per Capita Consumption
- Business
- Environment
- Priority services for customers in vulnerable circumstances
- C-MEX
- WINEP
- Interruptions to customers water supply
As we have committed to you can find details of the following measures through the following links:
- breaches of abstraction licences, discharge consents and environmental permits pollution incidents (category 1 and 2)
- compliance breaches of other statutory obligations and licence conditions
- further vulnerability measures alongside our performance commitments
- breaches of national security obligations
Our annual reporting on performance against the performance commitments is prepared following rigorous internal control processes and external assurance with oversight from the audit and risk committee and the board to ensure it is accurate, transparent, and reliable.
Our company monitoring framework sets out what we do to ensure that the data and information we publish is reliable, transparent, timely and appropriate to the audience. We publish our assessment of risk and the subsequent draft assurance plan we have developed to address any risks that have been identified.