Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 13-07-23

We see ourselves as guardians of the environment which goes hand-in-hand with our statutory Water Industry National Environment Programme (WINEP).

The programme is centred on enhancing the natural environment and ensuring any water we take does not have a negative impact on the environment. For this specific WINEP measure we must deliver 60 improvement schemes between 2020 and 2025.

This metric measures compliance with the requirements of the WINEP and we are committed to delivering each of the requirements in line with our specific statutory deadline.

This new performance target is limited to the 59 schemes classified by the Environment Agency as having ‘Green’ status as of 1 April 2019 as well as the Bewl to Darwell Transfer scheme (reference 7SE200012).

How have we performed?

A total of 39 schemes were delivered during 2022/23, which is the highest number of WINEP projects we have ever delivered. Working at this scale has only been possible through our wider partnership working, links with universities and our newly recruited in-house technical team.

Case Studies


Innovative pipelaying keep golfers on par


Sniffing for newts in Farnham

Sniffing for newts in Farnham


Farm events to inspire behaviour change

Our team of Catchment Advisors work hard all year-round to understand, and mitigate, any risks posed to the health of our water sources. A large part of this work involves partnering with hundreds of farmers and land managers in priority catchment areas.

Fruit sprayer

Pesticide handling installation protects local rivers

Pesticide handling installation protects local rivers