Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to hear from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to hear from our Head of HR, Sian Jenkins.

Last updated 06-07-21

We see ourselves as guardians of the environment which goes hand-in-hand with our statutory Water Industry National Environment Programme (WINEP).

The programme is centred on enhancing the natural environment and ensuring any water we take does not have a negative impact on the environment. For this specific WINEP measure we must deliver 60 improvement schemes between 2020 and 2025.

This metric measures compliance with the requirements of the WINEP and we are committed to delivering each of the requirements in line with our specific statutory deadline.

This new performance target is limited to the 59 schemes classified by the Environment Agency as having ‘Green’ status as of 1 April 2019 as well as the Bewl to Darwell Transfer scheme (reference 7SE200012).

Investigations take a minimum of two years to complete which is why the deadlines begin in 2021/22, however work is well underway to ensure our target of completing 43 projects is reached for 2021/22.

How have we performed?

Although not being required to complete any projects during 2020/21, the team worked hard and nine projects were signed off by the Environment Agency.

The majority of projects surround sustainable abstraction where we have agreed with the Environment Agency not to take additional water as current levels are sustainable.

Our programme of work continues into 2021/22 and we expect to complete a further 34 projects next year, reaching our target of 43 schemes completed by the end of the year.

Covid-19 impact

Covid-19 remains a risk to the delivery of a number of these schemes as high water demand could impact aspects of the Restoring Sustainable Abstraction programme where sites need to be turned off during late summer to enable pump testing. The viability of this work will need to be assessed and mitigation methods agreed with the Environment Agency.

Case Studies


Driving environmental innovation

In February 2021, we submitted two lead company applications into Ofwat’s £200 million Water in Innovation Challenge.


The Cuckmere and Pevensey Levels ELM Test and Trials Project

A proactive part of our day-to-day operations is to work with landowners to help manage catchments in a more integrated way to improve the quality of the environment at a local level, in the face of challenges including local development and climate change.


Protecting the environment for future generations

Protecting the environment we abstract water from is very important to us. Between 2020 and 2025 we’re donating a total of £75,000 towards Trees for the Downs, a project run by The South Downs National Park Trust.

One of our Catchment Scientists with one of our new electric vehicles. This is why we’ve committed to reducing our carbon emissions by 80 per cent by 2025 and are part of the industry wide Net Zero 2030 commitment spearheaded by Water UK.

Beginning our carbon reduction journey

As guardians of the environment, we take our environmental responsibilities seriously. This is why we’ve committed to reducing our carbon emissions by 80 per cent by 2025 and are part of the industry wide Net Zero 2030 commitment spearheaded by Water UK.