Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 10-07-24

We see ourselves as guardians of the environment which goes hand-in-hand with our statutory Water Industry National Environment Programme (WINEP).

The programme is centred on enhancing the natural environment and ensuring any water we take does not have a negative impact on the environment. For this specific WINEP measure we must deliver 60 improvement schemes between 2020 and 2025.

This metric measures compliance with the requirements of the WINEP and we are committed to delivering each of the requirements in line with our specific statutory deadline.

This new performance target is limited to the 59 schemes classified by the Environment Agency as having ‘Green’ status as of 1 April 2019 as well as the Bewl to Darwell Transfer scheme (reference 7SE200012).

How have we performed?

Following agreed changes to the scheme deadlines, no WINEP schemes were delivered during 2023/24. The remainder of our WINEP schemes are due to be delivered during 2024/25.

Work has taken place throughout the year to prepare for delivering our Restoring Sustainable Abstraction schemes during 2024/25, this included ecological surveys, investigations and outline design reports.

The delivery of our six ground water schemes and six surface water projects are all on track to meet their 2024/25 delivery dates.

Case Studies

cows next to a water trough

Working with farmers to improve water quality