Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 10-07-23

Satisfaction of stakeholders in relation to the assistance offered by South East Water

To make sure we’re reaching those customers who need our help in the most appropriate way we work closely with a range of relevant organisations and agencies who know these customers the best.

Using their expertise, we strive to improve the way with work both with these stakeholders as well as the people they support.

To understand how satisfied these organisations are with how we work with them and our response to customer needs, we surveyed 100 stakeholders and asked them to score us out of five.

Although this was a new measure for 2020/21, we surveyed customers in 2019/20 to provide a baseline score for this measure, in this survey we scored 3.5 out of five. We committed to improving by 0.1 each year during the 2020/25 period, therefore our aim was to reach a score of 3.8 out of five during 2022/23.

How have we performed?

During 2022/23 we underperformed against target reaching a score of 3.3 out of five. This is down 0.5 from last year and 0.5 below target.

We are continuing to improve how we work with organisations who support those who need additional assistance. During the year we hosted our annual virtual stakeholder event, dedicated to improving the support we offer our customers in vulnerable situations. This was facilitated this year by the Collaboration Network and was attended by over 100 stakeholders, including; charities, government organisations, housing associations and utilities, the workshops generated ideas and debate as well created partnership working opportunities between ourselves and others.

Case Studies


Our mission to create young water saving heroes

Our mission to create young water saving heroes

Supporting customers

Support for our vulnerable customers receives top accolade

Support for our vulnerable customers receives top accolade