Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 10-07-23

Preserving and enhancing the natural environment for both our customers, future customers and ourselves is extremely important to us.

The Water Industry National Improvement Programme is focused on enhancing the natural environment and for this measure between 2020 and 2025 we must deliver 65 improvement schemes.

This measure tracks the completion of required schemes in each year, as per the latest WINEP programme published by Defra and kept as a live programme by the Environment Agency.

Each year we will record whether we have ‘met’ or ‘not met’ that deadline. This new target is for us to reach all our deadlines.

All WINEP schemes will be included including those reported under other performance targets.

The performance target will measure against the latest WINEP tracker in the year in which performance is being reported. Therefore, performance for 2021/22 is reported based on the latest WINEP programme on 31 March 2022 and the schemes which have been delivered by this date.

How have we performed?

We have met our target for 2022/23 period. To find out more click here.

Case Studies


Innovative pipelaying keep golfers on par


Sniffing for newts in Farnham

Sniffing for newts in Farnham


Farm events to inspire behaviour change

Our team of Catchment Advisors work hard all year-round to understand, and mitigate, any risks posed to the health of our water sources. A large part of this work involves partnering with hundreds of farmers and land managers in priority catchment areas.

Fruit sprayer

Pesticide handling installation protects local rivers

Pesticide handling installation protects local rivers