Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to hear from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to hear from our Head of HR, Sian Jenkins.

Last updated 13-07-21

Preserving and enhancing the natural environment for both our customers, future customers and ourselves is extremely important to us.

The Water Industry National Improvement Programme is focused on enhancing the natural environment and for this measure between 2020 and 2025 we must deliver 65 improvement schemes.

This measure tracks the completion of required schemes in each year, as per the latest WINEP programme published by Defra and kept as a live programme by the Environment Agency.

Each year we will record whether we have ‘met’ or ‘not met’ that deadline. This new target is for us to reach all our deadlines.

All WINEP schemes will be included including those reported under other performance targets.

The performance target will measure against the latest WINEP tracker in the year in which performance is being reported. Therefore, performance for 2020/21 will be reported based on the latest WINEP programme on 31 March 2021 and the schemes which have been delivered by this date.

How have we performed?

We have delivered our year one outputs but are awaiting final confirmation to support this from the Environment Agency.

The Impact of Covid-19

Covid-19 remains a risk to the delivery of a number of these schemes as high water demand could impact aspects of the Restoring Sustainable Abstraction programme where sites need to be turned off during late summer to enable pump testing. The viability of this work will need to be assessed and mitigation methods agreed with the Environment Agency.

Case Studies


Driving environmental innovation

In February 2021, we submitted two lead company applications into Ofwat’s £200 million Water in Innovation Challenge.


The Cuckmere and Pevensey Levels ELM Test and Trials Project

A proactive part of our day-to-day operations is to work with landowners to help manage catchments in a more integrated way to improve the quality of the environment at a local level, in the face of challenges including local development and climate change.


Protecting the environment for future generations

Protecting the environment we abstract water from is very important to us. Between 2020 and 2025 we’re donating a total of £75,000 towards Trees for the Downs, a project run by The South Downs National Park Trust.

One of our Catchment Scientists with one of our new electric vehicles. This is why we’ve committed to reducing our carbon emissions by 80 per cent by 2025 and are part of the industry wide Net Zero 2030 commitment spearheaded by Water UK.

Beginning our carbon reduction journey

As guardians of the environment, we take our environmental responsibilities seriously. This is why we’ve committed to reducing our carbon emissions by 80 per cent by 2025 and are part of the industry wide Net Zero 2030 commitment spearheaded by Water UK.