Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 10-07-24

Preserving and enhancing the natural environment for both our customers, future customers and ourselves is extremely important to us.

The Water Industry National Improvement Programme is focused on enhancing the natural environment and for this measure between 2020 and 2025 we must deliver 65 improvement schemes.

This measure tracks the completion of required schemes in each year, as per the latest WINEP programme published by Defra and kept as a live programme by the Environment Agency.

Each year we will record whether we have ‘met’ or ‘not met’ that deadline. This new target is for us to reach all our deadlines.

All WINEP schemes will be included including those reported under other performance targets.

The performance target will measure against the latest WINEP tracker in the year in which performance is being reported. Therefore, performance for 2021/22 is reported based on the latest WINEP programme on 31 March 2022 and the schemes which have been delivered by this date.

How have we performed?

Following agreed changes to the scheme deadlines, no WINEP schemes were delivered during 2023/24. The remainder of our WINEP schemes are due to be delivered during 2024/25.

To find out more click here.

Case Studies

cows next to a water trough

Working with farmers to improve water quality