Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 11-07-23

Properties at risk of low pressure

It is extremely important to us that you receive a water supply with adequate water pressure behind it.

This means our customers can shower and flush toilets etc without issue.

Measured by properties for every 10,000 connections, our target, which is based on previous performance, is to have a maximum of 0.5 properties at risk of low pressure.

How have we performed?

Our performance in the year was higher than target with 0.6 properties per 10,000 being at risk of low pressure.

When a property is identified as at risk of low pressure an investigation review is undertaken to find and decide what solution should be carried out to help prevent the pressure dropping below acceptable levels. This solution could be changes to local pipework or installing a booster pump to increase the pressure to the property.

The performance seen in the year has resulted in a £0.009m underperformance payment.

Case Studies

Ardingly Drought

Record-breaking heatwave and drought

The drought and heatwave that affected the south east of England, the country, Europe (and the USA and China) in summer 2022 were exceptional.

Water bottle station

Supply issues across the South East

Water bottle station

Cockhaise Farm

Grant-funded investments to reduce pressure of drought

Grant-funded investments to reduce pressure of drought