It is extremely important to us that you receive a water supply with adequate water pressure behind it.
This means you can shower and flush toilets etc without issue.
Measured by properties for every 10,000 connections, our target, which is based on previous performance, is to have a maximum of 0.5 properties at risk of low pressure.
How have we performed?
Our performance in the year was better than target with only 0.4 properties per 10,000 being at risk of low pressure.
When a property is identified as at risk of low pressure an investigation review is undertaken to find and decide what solution should be carried out to help prevent the pressure dropping below acceptable levels. This solution could be changes to local pipework or installing a booster pump to increase the pressure to the property.
Exceeding this target as resulted in a £0.008m outperformance reward.
The impact of Covid-19
There has been no impact on this measure.