Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to hear from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to hear from our Head of HR, Sian Jenkins.

Last updated 07-07-21

Properties at risk of low pressure

It is extremely important to us that you receive a water supply with adequate water pressure behind it.

This means you can shower and flush toilets etc without issue.

Measured by properties for every 10,000 connections, our target, which is based on previous performance, is to have a maximum of 0.5 properties at risk of low pressure.

How have we performed?

Our performance in the year was better than target with only 0.4 properties per 10,000 being at risk of low pressure.

When a property is identified as at risk of low pressure an investigation review is undertaken to find and decide what solution should be carried out to help prevent the pressure dropping below acceptable levels. This solution could be changes to local pipework or installing a booster pump to increase the pressure to the property.

Exceeding this target as resulted in a £0.008m outperformance reward.

The impact of Covid-19

There has been no impact on this measure.

Case Studies

Nine Mile Ride engineering scheme

Keeping customers satisfied during major engineering works

A £1.4 million investment into revamping the water network for thousands of residents in Berkshire saw more than 60 per cent of customers claim they were satisfied with our communication strategy.