Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to hear from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to hear from our Head of HR, Sian Jenkins.

Last updated 11-07-21

Sites protected from flooding

Making sure our sites can continue to operate following extremes of weather is vital to help ensure the resilience of your water supply.

One of those weather extremes is flooding.

By 2024/25 we have committed to protecting 92 of our sites from flooding with less than a 1/1000 Annual Exceedance Probability. If we do not meet this target an underperformance payment due in 2024/25.

How have we performed?

During the year we completed surveys on 20 of our sites and carried out minor works at four sites to bring them up to the standard of protection needed. This puts us on target to deliver the commitment by 2024/25.


Impact of Covid-19

There has been no impact on this measure.

Case Studies


Driving environmental innovation

In February 2021, we submitted two lead company applications into Ofwat’s £200 million Water in Innovation Challenge.

Nine Mile Ride engineering scheme

Keeping customers satisfied during major engineering works

A £1.4 million investment into revamping the water network for thousands of residents in Berkshire saw more than 60 per cent of customers claim they were satisfied with our communication strategy.