Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 12-07-23

Sites protected from flooding

Making sure our sites can continue to operate following extremes of weather is vital to help ensure the resilience of your water supply.

One of those weather extremes is flooding.

By 2024/25 we have committed to protecting 92 of our sites from flooding with less than a 1/1000 Annual Exceedance Probability. If we do not meet this target an underperformance payment due in 2024/25.

How have we performed?

We have now surveyed 95 of our sites and we have completed work at 18 sites to bring them up to the standard of protection needed.

The surveys showed that 27 of the sites were already protected to a 1:1000- flood event – meaning there is adequate protection of all our assets within those sites.

We are still on target to deliver the commitment by 2024/25.


Case Studies

Water bottle station

Supply issues across the South East

Water bottle station

Cockhaise Farm

Grant-funded investments to reduce pressure of drought

Grant-funded investments to reduce pressure of drought