Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 10-07-24

Sites protected from flooding

Making sure our sites can continue to operate following extremes of weather is vital to help ensure the resilience of your water supply.

One of those weather extremes is flooding.

By 2024/25 we have committed to protecting 92 of our sites from flooding with less than a 1/1000 Annual Exceedance Probability. If we do not meet this target an underperformance payment due in 2024/25.

How have we performed?

We have now surveyed 97 of our sites and completed work at 31 sites to bring them up to the standard of protection needed.

The surveys showed that 26 of the sites were already protected to a 1:1000 flood event, meaning there is adequate protection of all our assets within those sites.

We have achieved 59 sites out of the target of 92 sites. We know what work is required at the remaining sites so that this work can be planned in – however this is likely to be achieved after our original March 2025 target date.