Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 12-07-23

Our responsible business commitment to improve the health, safety and wellbeing of our people and communities.

We will report on our progress against our Thrive365 strategy and continue to report the number of health and safety regulation breaches. For mental health and wellbeing we will develop volunteering opportunities.

Desired impact – For South East Water to ensure all employees, partners and communities go home safely each night, but that they are also enjoying good health and wellbeing.

How have we performed?

In April we launched our new online hazard and incident reporting system, ANMEL. This will make it easier than ever for employees to make safety reports and for managers to access them and undertake an investigation. A mobile version is due to be released in quarter three.

The tool also links to our new Commitments Database, which is the tracking system used to monitor all health and safety actions. Outstanding and overdue actions are monitored and reported to the Exec each month.

Building on the success of ANMEL, phase two is for safety inspection forms to be available via the mobile app and link directly into the Commitments database. The health and safety reports will then be single point of access, available at point of use and paper-free.

We continue to roll out our online risk assessment system. This is now in full use for work orders issued to Process, Distribution and Leakage teams.

Our procedure for responding to a significant gas leak has been reviewed and supported by a new training video. Drills have been held to ensure that each team member is trained and assessed as competent to respond to a leak.

Case Studies

Cockhaise Farm

Grant-funded investments to reduce pressure of drought

Grant-funded investments to reduce pressure of drought