Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 10-07-24

One of our key aims is to leave the environment in a better state than today so it can be enjoyed for generations to come.

A key part of that is to not over abstracting water from rivers and aquifers as well as breaching licensed or permits.

Our target during 2023/24 was to have zero breaches.

How have we performed?

We had 56 breaches during the 2023/24 reporting year.

26 were abstraction licence breaches, where we extracted more water than we were licensed to. The Environment Agency were notified and no environmental impact reported.

50 were environmental discharge consent breaches which we self-reported to the Environment Agency. These breaches were minor events and relate to process water from our clean water treatment works discharging into the environment or waterways.

None of the breaches caused a long-term impact and measures are in place to mitigate or prevent future events.

Case Studies

cows next to a water trough

Working with farmers to improve water quality