Environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to hear from our Head of Environment, Emma Goddard.

People

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to hear from our Head of HR, Sian Jenkins.

Last updated 13-07-21

One of our key aims is to leave the environment in a better state than today so it can be enjoyed for generations to come.

A key part of that is to not over abstracting water from rivers and aquifers as well as breaching licensed or permits.

Our target during 2020/21 was to have zero breaches.

How have we performed?

Short commentary

We had 69 breaches during the 2020/21 reporting year:

  • 17 were environmental discharge consent breaches which we self-reported to the Environment Agency. These breaches were minor events and relate to process water from our clean water treatment works discharging into the environment or waterways.
  • 18 (with the potential for a further four) were incidents relating to treated clean water burst water mains discharging water to the local environment. As soon as we were aware of these incidents we self-reported to the Environment Agency.
  • 52 incidents relate to daily (50) and annual (2) abstraction licence breaches where we extracted more water from the environment than we were licensed to.

None of the breaches caused a long term impact and measures are in place to mitigate or prevent future events.

Case Studies

Nine Mile Ride engineering scheme

Keeping customers satisfied during major engineering works

A £1.4 million investment into revamping the water network for thousands of residents in Berkshire saw more than 60 per cent of customers claim they were satisfied with our communication strategy.

One of our Catchment Scientists with one of our new electric vehicles. This is why we’ve committed to reducing our carbon emissions by 80 per cent by 2025 and are part of the industry wide Net Zero 2030 commitment spearheaded by Water UK.

Beginning our carbon reduction journey

As guardians of the environment, we take our environmental responsibilities seriously. This is why we’ve committed to reducing our carbon emissions by 80 per cent by 2025 and are part of the industry wide Net Zero 2030 commitment spearheaded by Water UK.