Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 13-07-23

One of our key aims is to leave the environment in a better state than today so it can be enjoyed for generations to come.

A key part of that is to not over abstracting water from rivers and aquifers as well as breaching licensed or permits.

Our target during 2022/23 was to have zero breaches.

How have we performed?

We had 80 breaches during the 2022/23 reporting year.

Of these:

  • 26 were environmental discharge consent breaches which we self-reported to the Environment Agency. These breaches were minor events and relate to process water from our clean water treatment works discharging into the environment or waterways.
  • 18 were incidents relating to treated clean water burst water mains discharging water to the local environment.
  • 36 incidents related to daily or annual abstraction licence breaches where we extracted more water than we were licensed to.

None of the breaches caused a long-term impact and measures are in place to mitigate or prevent future events.

Case Studies

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Supply issues across the South East

Water bottle station

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Grant-funded investments to reduce pressure of drought

Grant-funded investments to reduce pressure of drought

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