Community

We’re committed to providing you with a 10 out of 10 service. To do this we need to understand your views and have set out a comprehensive range of satisfaction measures and targets which help us understand how you feel we’re doing. Click 'Discover more' to find our more from our Customer Services Director, Tanya Sephton.

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Create more partnership community projects on water use and vulnerability

Develop a future generation schools programme

Satisfaction of stakeholders in relation to the assistance offered by South East Water

Satisfaction of household customers who are experiencing payment difficulties

Household customers receiving financial support

Priority services for customers in vulnerable circumstances

Satisfaction of household customers on our vulnerability schemes during a supply interruption

Satisfaction of household customers who are receiving, or applying for non-financial support

Customer satisfaction

Developer Measure of Experience (D-MeX)

Customer Measure of Experience (C-MeX)

Satisfaction with value for money

Case studies

Business

A safe, reliable supply of drinking water to homes and commercial premises across our region is at the very heart of our business. Click 'Discover more' to find out more from our Regulation and Strategy Director, Oliver Martin.

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Company sites protected from risk of flooding

We are compliant with other statutory obligations and licence conditions

We are compliant with national security obligations

Transparency of reporting

Trusted corporate governance

Gap sites

Voids – business properties

Voids – household

Strategic main – Wellwood to Potters Corner

Properties at risk of low pressure

Risk of severe restrictions in a drought

Unplanned outage of water treatment works

Water mains repairs

Interruptions to customers’ water supply

Taste and odour of water

Appearance of tap water

Event Risk Index (ERI)

Compliance Risk Index (CRI)

Leakage

Play an active role regionally in relation to the impact of housing growth

Per Capita Consumption

Case studies

Environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

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Number of pollution incidents (category 1 - 2)

Number of breaches of abstraction licences, environmental discharge consents

Renewable energy measures

Natural capital accounting

Support the tap water refill campaign to reduce plastic bottled water

Engaging and working with abstractors to improve catchment resilience to low flows

Bespoke Abstraction Incentive Mechanism (AIM)

Greenhouse gas emissions

Delivery of Water Industry National Environment Programme (WINEP)

Water Industry National Environment Programme

Protecting wildlife and increasing biodiversity

Engaging and working with landowners

Case studies

People

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

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We are compliant with health and safety regulations

Ensure fair pay, reward and recognition for all our employees

Improving Health, Safety and Wellbeing of our people and communities

Case studies

Case Studies: Environment

Record-breaking heatwave and drought

The drought and heatwave that affected the south east of England, the country, Europe (and the USA and China) in summer 2022 were exceptional.

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Sniffing for newts in Farnham

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Farm events to inspire behaviour change

Our team of Catchment Advisors work hard all year-round to understand, and mitigate, any risks posed to the health of our water sources. A large part of this work involves partnering with hundreds of farmers and land managers in priority catchment areas.

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Grant-funded investments to reduce pressure of drought

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Pesticide handling installation protects local rivers

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