Environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to hear from our Head of Environment, Emma Goddard.

People

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to hear from our Head of HR, Sian Jenkins.

Water Industry Awards

We are proud of the work we do to drive change and innovation within the industry.

During 2020, we were delighted to win three accolades at the Water Industry Awards for our innovative smart networks pilot which used the latest water metering technology, advanced analytics and artificial intelligence to drive down leaks.

The project picked up:

  • Data project of the year
  • Most innovative new technology of the year
  • Water innovation project of the year

“The whole team was thrilled and proud that this pioneering trial was recognised by the industry in this way. It is testament to the hard work the entire project team, including nine different industry partners, put into the year-long successful pilot.” Jim McIntyre, Head of Leakage

Find out how we’re using the results of the Smart Networks trial to drive the business forward here.

Responsible business

During 2020 we were also named Sector Leader in Network Utilities: Water and Sewerage Companies by GRESB in its 2020 Infrastructure Assessment

GRESB is a global organisation which assesses companies environmental, social and governance performance and sustainability practices.

Accreditation

BSI: 18477

We continue to hold the BSI: 18477 standard for Inclusive Service Verification which was first awarded to us in 2018 when we became the first water company to achieve this. It recognises our services are available, useable and accessible to all our customers, regardless of their individual circumstances. Annual assessments are undertaken by BSI each year to ensure we continue meet the tough standards expected.

Investors in People: Silver

We are proud to be a holder of the Investors in People Silver award which recognises our commitment to developing our people as well as our culture of openness and trust.

Living Wage employer

We were the first water company to become accredited as a Living Wage Employer in 2014 and continue to ensure everyone receives a minimum hourly Real Living Wage, significantly higher than the national living wage.

"South East Water has made continued progress on improving the accessibility and usability of its services. It got reaccredited for the BSI:18477 Inclusivity Standard this year and both its website and customer portal (My Account) achieved 'AA' compliance with the WCAG 2.1 ‘Access for All’ standard. It also shows its ongoing commitment through continuing with its work to pilot mystery shopping with the Research Institute of Disabled Consumers which will help the company to identify where further improvements are needed. RIDC has a panel of more than 800 customers with disabilities and additional needs who are able to test the inclusivity of its services. If successful there is a potential opportunity for the co-creation of a common utility metric for inclusivity of service." Customer Challenge Group