5% Club
We’re proud to have been awarded Silver accredited membership as part of The 5% Club’s 2025-26 Employer Audit Scheme. The 5% Club is a group of employers working to drive ‘earn and learn’ skills training opportunities through initiatives such as apprenticeships. Its Employer Audit rigorously assessed our efforts, future ambitions, commitment to social mobility, diversity, and inclusion. We employed 53 apprentices in 2025 (including 41 at Level 3, and 12 at Levels 4-7), which means 4.3 per cent of our workforce are in ‘earn and learn’ roles, 64 per cent of our apprentices completed their apprenticeships successfully and 70 per cent went on to further employment. We recruited 15 apprentices in 2024-2025 and plan to recruit further apprentices in 2025-2026.
Gaining Silver status shows our dedication to nurturing the growth and development of our workforce.
BSI Kitemark: BS ISO 22458
Our commitment to providing excellent services for our vulnerable customers has been recognised once again with a prestigious BSI Kitemark certification. The award of the gold-standard, internationally recognised Kitemark, came after a rigorous and thorough assessment by the British Standards Institution in December 2025.
We are proud to be the first water company to be awarded the BS ISO 22458 Consumer Vulnerability Kitemark in January 2023, which recognises our commitment to supporting vulnerable customers.
Waterwise Water Efficiency Checkmark
We’re delighted that our head office in Snodland, Kent has been granted Waterwise’s Water Efficiency Checkmark Award.
The organisation recognised the work the business has done to ensure the site is as water efficient as possible, as well as our plans for further improvement.
Waterwise also commended us on the water efficiency training staff receive when joining the business and the devices provided to staff so they can ensure their homes are as water efficient as possible too.
Living Wage employer
We were the first water company to become accredited as a Living Wage Employer in 2014 and continue to ensure everyone receives a minimum hourly Real Living Wage.
Institute of Customer Services ServiceMark
We are just one of 70 organisations, who currently hold this accreditation.
The Institute’s ServiceMark, a national independently run standard, has recognised our achievement in customer satisfaction and employee engagement, helping us understand the effectiveness of our customer service strategy from multiple touchpoints and identify areas for improvement.
Further Reading
