Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 10-07-24

Our established Catchment Management Programme has been up and running since 2015 and have actively engaged with farmers and landowners to prevent pesticides, soil and fertiliser washing from fields into the rivers and aquifers we take water from.

Since 2015 we have administered grants and incentives totalling just over £75,000 to help farmers and land managers deliver environmental outcomes in priority drinking water catchments.

In areas of land which have been identified as being at risk of raw water deterioration, our target is to successfully engage with farmers and landowners through uptake of one or more of the following:

  • Farm site audit
  • Water efficiency and advice package
  • Training package (e.g. on pesticide application)
  • Pesticide calibration test
  • Take up a biodiversity package
  • Involvement in crop trials/other trials to improve water quantity or quality
  • Payment to use alternative pesticides/products
  • Payments of Ecosystem Services
  • Capital payments to improve farm infrastructure
  • Other engagement measures developed within the planning period and agreed with the Environment Agency.

Although our performance in this new measure will not be fully assessed until 2024/25 with underperformance payments or outperformance rewards, we targeted working with farmers and landowners who manage a total of 5,687 hectares of land during 2022/23.

How have we performed?

Performance in year four has continued to build on the stakeholder engagement and promotional activities delivered in previous years.

Our pilot projects have developed further however there’s been a notable slowing of interest from farm holdings, for example under our maize management project.

The feedback we’ve received from farm businesses suggests this is not due to one reason alone but rather a combination of factors affecting farm management and investment decisions.

In response, we have introduced new offers to try and unblock some of these barriers.

For example, we’re offering businesses on-farm water efficiency advice and capital funding for rainwater harvesting equipment which has helped our performance figures this year.

You can find out more about our environmental work here.

Case Studies

cows next to a water trough

Working with farmers to improve water quality