Environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to hear from our Head of Environment, Emma Goddard.

People

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to hear from our Head of HR, Sian Jenkins.

Last updated 13-07-21

Our plan to lay a new 15 kilometre long pipeline between our Wellwood and Potters Corner water storage tanks will benefit 22,000 customers enabling us to pump more water into the Ashford area.

Our plan to lay a new 15 kilometre long pipeline between our Wellwood and Potters Corner water storage tanks will enable us to pump more water into the Ashford area. This scheme is detailed within Ofwat’s Final Determination and represents a commitment to ensure it is completed in a timely manner.

Work to lay the new pipe is due to begin during the 2022/23 reporting year, and by the end of the 2024/25 reporting period we have a target to have spent 60 per cent of the investment budget.

The new water main is due to be fully commissioned by September 2026.

How have we performed?

Our main focus during 2020/21 was to undertake a full hydraulic assessment and to confirm the route and size of the pipeline. This will move to a full design and programme of work which will be developed over the next 12 months.

The impact of Covid-19

There has been no impact on this measure.

Case Studies

Nine Mile Ride engineering scheme

Keeping customers satisfied during major engineering works

A £1.4 million investment into revamping the water network for thousands of residents in Berkshire saw more than 60 per cent of customers claim they were satisfied with our communication strategy.