Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 10-07-24

Our plan to lay a new 15-kilometre-long pipeline between our Wellwood and Potters Corner water storage tanks in Kent will benefit 22,000 customers enabling us to pump more water into the Ashford area.

This scheme is detailed within Ofwat’s Final Determination and represents a commitment to ensure it is completed in a timely manner. Our target is for the scheme to be 60 per cent complete by the end of the 2024/25 reporting period.

How have we performed?

Work to lay the new pipe started in the 2022/23 reporting year and the first phase is now complete.

This is the first section of main to support the Charing area which has seen interruptions to supply during peak periods in the year.

Installation of the rest of the main will continue from April 2025 and we plan to have the entire pipeline fully commissioned by Autumn 2026 as originally planned.

We are at 73 per cent complete for the entire scheme and therefore well on track to complete by Autumn 2026.

Case Studies

Donation to Leeds and Broomfield Primary School to support their minibus

Communicating the pipeline improvements