Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 13-07-23

Our plan to lay a new 15 kilometre long pipeline between our Wellwood and Potters Corner water storage tanks will benefit 22,000 customers enabling us to pump more water into the Ashford area.

This scheme is detailed within Ofwat’s Final Determination and represents a commitment to ensure it is completed in a timely manner.

Work to lay the new pipe is due to begin during the 2022/23 reporting year, and by the end of the 2024/25 reporting period we have a target to have spent 60 per cent of the investment budget.

The new water main is due to be fully commissioned by Spring 2026.

How have we performed?

The environmental surveys, planning requirements and detailed design are all complete for the first section of main, and almost complete for the second phase. We are at 35 per cent complete for the entire scheme and, therefore, well on track to completion by early spring 2026.

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