We’re committed to providing you with a 10 out of 10 service. To do this we need to understand your views and have set out a comprehensive range of satisfaction measures and targets which help us understand how you feel we’re doing. Click 'Discover more' to hear from our Customer Services Director, Tanya Sephton.
You entrust us to deliver a continuous supply of safe, wholesome drinking water direct to your taps 24 hours a day, seven days a week. We’re constantly monitoring our performance against your expectations through a wide range of measures, from the taste and smell of your water to how often your supply is interrupted. Click 'Discover more' to hear from our Regulation and Strategy Director, Oliver Martin.
Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to hear from our Head of Environment, Emma Goddard.
Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to hear from our Head of HR, Sian Jenkins.
Case Studies: People
The challenges and consequences of the Covid-19 pandemic
The global Covid-19 pandemic presented many challenges but also a unique opportunity to adapt, change and modify practices across the business.