Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 08-07-25

We see ourselves as guardians of the environment and a key part of that is maintaining and enhancing the natural world around us.

Every day we strike that delicate balance of only taking the water we need while also leaving plenty so the environment can continue to thrive.

The Abstraction Incentive Mechanism (AIM) encourages water companies to reduce the environmental impact abstraction has in environmentally sensitive areas during periods of low surface water flow.

There are three points where we abstract water from rivers which are in environmentally sensitive areas – Kingston and Charing in Kent as well as and Itchel in Hampshire. We are committed to reducing the amount of water we take from these rivers so we do not over abstract.

These sites each have over abstraction trigger points, and we have committed to not reach these trigger points throughout the 2020 to 2025 period.

A negative AIM score is what we are trying to achieve, signifying average abstraction is less than the baseline.

How have we performed?

For the 2024/25 reporting period, we have achieved a final score of -153.37 Ml.

Kingston

River flows never dropped below the AIM trigger point thus we remain compliant with AIM for the duration of the 2024-25 reporting period resulting in an AIM performance score of 0 Ml.

Charing

River flows never dropped below the AIM trigger point thus we remain compliant with AIM for the duration of the 2024-25 reporting period  resulting in an AIM performance of 0 Ml.

Itchel

Abstractions totalling 0.2 Ml were abstracted above the AIM baseline on three days during 2024-25, however, over the reporting year we achieved an AIM performance of -153.37 Ml.

This metric will no longer be used for regulatory reporting in AMP8.

Case Studies

Customers listening to a water treatment works tour

Giving customers a sneak peak behind-the-scenes

woman and child watering plants in garden with watering can

Showcasing our 25 Year Environment Plan