Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

We are regulated by a range of external bodies and organisations including Ofwat, the Environment Agency, the Department for Environment, Food and Rural Affairs (Defra) and the Drinking Water Inspectorate. We are also held to account by Natural England and CCW which acts on behalf of our customers.


As part of their key duties, these organisations ensure we provide a good service now and in the future, that bills are affordable, we spend money appropriately and efficiently, the environment is protected and your drinking water remains top quality.

Customer Challenge Group

Our Customer Challenge Group (CCG) also holds us to account for the promises we made in our business plan and ensures the community voice remains at the heart of our decision making.

The group made up of independent members includes representatives from CCW, environmental organisations, local councils, engagement specialists and charities. The group has provided challenge to us in a range of areas including vulnerability, engagement, leaks, customer interruptions and our responsible business commitments.

Environmental Scrutiny Group

Our Environmental Scrutiny Group (ESG) is a forum open to expert individuals and groups interested and impacted by the company’s environmental activity, such as the implementation of our future water resource and environmental plans.

The group is independently chaired and includes, regulators, environmental organisations, farming unions, charities, local authorities and community representatives.

If you are interested being part of the ESG email us at community@southeastwater.co.uk

Customers and stakeholders

Outside the formal organisations and groups listed above we’re constantly listening to the feedback we receive from you, our customers and stakeholders.

No matter how it’s received; whether it’s through surveys, meetings, focus groups, calls or emails into the business, we’re capturing this information and acting upon it.