We’re committed to providing you with a 10 out of 10 service. To do this we need to understand your views and have set out a comprehensive range of satisfaction measures and targets which help us understand how you feel we’re doing. Click 'Discover more' to hear from our Customer Services Director, Tanya Sephton.
A safe, reliable supply of drinking water to homes and commercial premises across our region is at the very heart of our business. Click 'Discover more' to find out more from our Regulation and Strategy Director, Oliver Martin.
Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to hear from our Head of Environment, Emma Goddard.
Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to hear from our Head of HR, Sian Jenkins.
Case Studies: Community
Data sharing puts customers on the right tariff
Working in partnership with Tunbridge Wells Borough Council, we’ve launched an innovative way to ensure customers are paying the correct charge for their tap water.
Helping customers with extra debt support
We’re here to help our customers and while we truly believe that we deliver top quality drinking water for great value, we also recognise that on occasion some of our customers may have difficulties paying their bills.