Environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to hear from our Head of Environment, Emma Goddard.

People

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to hear from our Head of HR, Sian Jenkins.

Our performance, people and planet report

2020/2021

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Dynamic in a pandemic

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Summer supply challenge

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Welcome to our 2020/21 performance microsite. Here you can find out about our progress against our 53 stretching targets and measures which are at the heart of our drive to improve our water service to you, protect and enhance the environment, as well as get the most from our talented people.

Alongside these measures are case studies, videos and business updates giving you the stories behind the figures.

You can navigate the site by either using the menu at the top, or scroll down to view our various performance categories.

Our Performance

Community

Community

We’re committed to providing you with a 10 out of 10 service. To do this we need to understand your views and have set out a comprehensive range of satisfaction measures and targets which help us understand how you feel we’re doing. Click 'Discover more' to hear from our Customer Services Director, Tanya Sephton.

Leak detection

Business

You entrust us to deliver a continuous supply of safe, wholesome drinking water direct to your taps 24 hours a day, seven days a week. We’re constantly monitoring our performance against your expectations through a wide range of measures, from the taste and smell of your water to how often your supply is interrupted. Click 'Discover more' to hear from our Regulation and Strategy Director, Oliver Martin.

Working with farmers

Environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to hear from our Head of Environment, Emma Goddard.

Staff conference

People

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to hear from our Head of HR, Sian Jenkins.