Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to hear from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to hear from our Head of HR, Sian Jenkins.

Last updated 07-07-21

Our responsible business commitment is to introduce natural capital accounting.

We plan to adopt a natural capital approach to ensure we value our impacts and dependencies on nature in the decisions we make. Natural capital accounting is a tool that can help measure the full extent of natural assets, such as water, air and woodland or other natural habitats. Giving us perspective on the link between the economy, ecology and our environment. This will help ensure the decisions we make are right for the long term sustainability of our region.

Desired impact – For South East Water to ensure our impact and dependencies on nature is valued in all decisions we make.

How have we performed?

We have been working with our partners, AECOM, to pilot the approach during 2021 for this commitment. During 2020/21 we completed a routemap to integrate natural capital accounting into South East Water.

This includes plans for using the assessment tools for two key projects:

  1. Barcombe Water Treatment Works, in East Sussex
  2. Broad Oak Reservoir – a reservoir we plan to build in Kent

We have agreed the timings to ensure we align with our preparations for the next water resources management plan (WRMP24) and our next business plan (PR24). 

We are reviewing the opportunities to also measure our social capital as well as natural capital. We are also working to ensure we embed this into the business and developing an appropriate training plan.

 Impact of Covid-19

 There has been no impact of Covid-19 on this programme of work.

Case Studies


The Cuckmere and Pevensey Levels ELM Test and Trials Project

A proactive part of our day-to-day operations is to work with landowners to help manage catchments in a more integrated way to improve the quality of the environment at a local level, in the face of challenges including local development and climate change.


Protecting the environment for future generations

Protecting the environment we abstract water from is very important to us. Between 2020 and 2025 we’re donating a total of £75,000 towards Trees for the Downs, a project run by The South Downs National Park Trust.

One of our Catchment Scientists with one of our new electric vehicles. This is why we’ve committed to reducing our carbon emissions by 80 per cent by 2025 and are part of the industry wide Net Zero 2030 commitment spearheaded by Water UK.

Beginning our carbon reduction journey

As guardians of the environment, we take our environmental responsibilities seriously. This is why we’ve committed to reducing our carbon emissions by 80 per cent by 2025 and are part of the industry wide Net Zero 2030 commitment spearheaded by Water UK.