Gap sites are those residential properties which are occupied, not billed and are not recorded on our billing database.
We are keen to find these properties to ensure all customers pay for the water they use.
This is a new measure for the 2020 to 2025 reporting period and during 2020/21 we committed to finding 25 household gap sites.
How have we performed?
A project began at the start of the year to cross reference our address system against an external address base dataset.
As part of this work any difference that were discovered were investigated and then added to our systems for business as usual transactions. This year our process has identified 47 gap sites which have now been added to our billing system.
Impact of Covid-19
There has been no impact on this measure.