Environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

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Number of pollution incidents (category 1 - 2)
Number of breaches of abstraction licences, environmental discharge consents
Renewable energy measures
Natural capital accounting
Support the tap water refill campaign to reduce plastic bottled water
Engaging and working with abstractors to improve catchment resilience to low flows
Bespoke Abstraction Incentive Mechanism (AIM)
Greenhouse gas emissions
Delivery of Water Industry National Environment Programme (WINEP)
Water Industry National Environment Programme
Protecting wildlife and increasing biodiversity
Engaging and working with landowners
Case studies

People

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

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We are compliant with health and safety regulations
Ensure fair pay, reward and recognition for all our employees
Improving Health, Safety and Wellbeing of our people and communities
Case studies

Last updated 13-07-23

How we're doing

  • against target
  • against previous performance

Business

Gap sites

Gap sites are those residential properties which are occupied, not billed and are not recorded on our billing database.

Gap sites are those residential properties which are occupied, not billed and are not recorded on our billing database.

We are keen to find these properties to ensure all customers pay for the water they use.

This is a new measure for the 2020 to 2025 reporting period and during 2022/23 we committed to finding 25 household gap sites.

How have we performed?

We continued to cross reference our address system against an external address base dataset which has enabled us to identify and resolved 47 gap sites in 2022/23. These have now been added to our billing system.