Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Introduction by Matt Hersey, Carbon Strategy and Economic Manager

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations. Achieving net zero by 2030 is part of our wider plan to improve the sustainability of our business and supply chain.

We are continuing to work with vehicle manufacturers to source and trial the latest electric vehicle (EV) technologies while also testing home charging options for our operational fleet vehicles. We need to find the best solutions for the operational requirements of our business. There is a careful balance to be achieved between the environmental necessity of switching to electric vehicles and the operational practicalities of being able to provide a responsive service 24/7. Technology is moving fast so we are confident solutions will soon be available to these industry-wide issues. Our transport fleet is responsible for nine per cent of our company’s carbon but less than half comes from our own company-owned vehicles. We’re therefore also working with our contractors to ensure they share our decarbonisation ambitions while accelerating our phased investment in electric vehicles.

We now have 12 company locations with a total of 36 EV charging sockets and at our Snodland offices, we plan to increase both the number of charging points over the next year as well as a power capacity upgrade to cope with the additional charging points.

To supplement grid energy, activity is also continuing to explore options to install renewable solar energy on our own sites and on nearby land and we are currently looking at around 20 possible sites where we hope to introduce solar power before 2030. We’re also keen to work with local community action groups on investing together in solar projects and sharing the benefits. In addition to solar energy, we hope to integrate battery storage technology into our plans to give us more flexibility to store surplus energy from renewable sources and use it when it’s most needed, and when the sun’s not shining. Battery storage will also improve site resilience, reducing the risk of impact on customers during power outages and, therefore, the need for diesel generators.

Reducing the amount of plastic used within our operation is important to us and we’re working with our supply chain and key suppliers to reduce the amount used. We are committed to using delivery methods and packaging that are more sustainable, such as recyclable cardboard and reusable wooden crates rather than single use shrink-wrap plastic.

 Our key measures


Electric vehicles

Renewable energy measures

Find out about our responsible business commitment to publish our renewable energy measures.

Canada Geese

Natural capital accounting

We plan to adopt a natural capital approach to ensure we value our impacts and dependencies on nature in the decisions we make.

Refill campaign

Support the tap water refill campaign to reduce plastic bottled water

our responsible business commitment to support the tap water refill campaign to reduce plastic bottled water.

Electric vehicles

Greenhouse gas emissions

We are committed to the industry’s ambition to be Net Zero Carbon for operational emissions by 2030.