We are keen to ensure that all our customers receive the support they need when they need it most.
To support those on low incomes we have a range of support tariffs available including the Social Tariff and WaterSure.
Further information on the support available can be found here.
During 2022/23 this measure had a target to reach a total of 66,000 customers signed up to either our WaterSure or Social Tariff.
How have we performed?
At the end of the 2022/23 year, we had 60,192 customers signed up to our WaterSure or Social Tariff.
We are working with a number of stakeholders to improve awareness in 2023/24 to increase numbers signed up to these important tariffs.
