Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 08-07-25

We are a significant landowner in the South East, owning or managing 33 sites of Special Scientific Interest, a National Nature Reserve, two local nature reserves and numerous Areas of Outstanding Natural Beauty.

Protecting and enhancing these areas is key to maintaining a vibrant and flourishing environment.

We have a dedicated team committed to measuring and enhancing the biodiversity on these site through our ongoing conservation work.

Working with Natural England we are committed to providing net biodiversity gains during this five year period.

Due to the time it takes to see results in this area, we will not be fully assessed on this new target until 2024/25 where we could receive an outperformance reward, or underperformance penalty.

Despite this, we are keen to drive success in this measure forward and therefore had a target to undertake improvements on 1,343 hectares of land during 2023/24.

How have we performed?

We’ve outperformed our year five target for biodiversity and improved another 23 hectares of company-owned land to benefit wildlife and biodiversity in 2024/2025. 

This brings the total area now proactively managed for biodiversity to 1,673 hectares, or 77 per cent of company land – that’s up from 54 per cent of land managed for biodiversity at the start of AMP7 in 2020.

This means we have exceeded our five-year target by 213 hectares, an area equal to the size of around 300 football pitches. We are proud to have achieved all the targets set in this challenging project and to have implemented management plans for 214 sites and a range of habitats.

Case Studies

Customers listening to a water treatment works tour

Giving customers a sneak peak behind-the-scenes

woman and child watering plants in garden with watering can

Showcasing our 25 Year Environment Plan