Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 10-07-24

We are a significant landowner in the South East, owning or managing 33 sites of Special Scientific Interest, a National Nature Reserve, two local nature reserves and numerous Areas of Outstanding Natural Beauty.

Protecting and enhancing these areas is key to maintaining a vibrant and flourishing environment.

We have a dedicated team committed to measuring and enhancing the biodiversity on these site through our ongoing conservation work.

Working with Natural England we are committed to providing net biodiversity gains during this five year period.

Due to the time it takes to see results in this area, we will not be fully assessed on this new target until 2024/25 where we could receive an outperformance reward, or underperformance penalty.

Despite this, we are keen to drive success in this measure forward and therefore had a target to undertake improvements on 1,343 hectares of land during 2023/24.

How have we performed?

Our customer research continues to show that biodiversity net gain is an area which is important to customers. For this reason, we have chosen to invest time and resources in to furthering this area.

A key highlight for this year was our biodiversity outputs were recognised and noticed by members of the public. In August 2023 the observation below appeared on the sightings page of the Sussex branch of Butterfly Conservation.

"It was nice to see a Wall today opposite Brightling Observatory - only the second one I have seen in North East Sussex. Also seen at the same spot - Common Blue, Small Copper, Painted Lady, Small White plus many Gatekeeper and Meadow Brown. What is notable about these sightings is the huge increase in butterfly numbers this year compared to previous years and that is entirely down to a change in the cutting regime. This is a very small area of species rich grassland visible from on two sides from the road and footpath and is surrounded by heavily grazed farmland. In previous years it has always been cut at least twice between May and July and you could count the number of butterflies at this time of year on one hand. Credit to South East Water, who own the site, and have left much of it uncut through spring and summer this year (and the wildflower signs suggest this will be the case in future) - a great example of how a small change can make a huge difference to biodiversity." Sussex Butterflies.org

These sightings highlight the effectiveness of simple changes in management. This site will be resurveyed in 2024.

The programme for delivery in year five has been set out and the team mobilised to ensure that this work is delivered to schedule.

Case Studies

cows next to a water trough

Working with farmers to improve water quality