Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 13-07-23

How we're doing

  • against target
  • against previous performance

The wellbeing of our people is one of our top priorities and we take their health and safety extremely seriously.

As one of our Key Performance Indicators, our target was to have zero breaches during 2022/23.

How have we performed?

As per 2021/22, during 2022/23 we experienced zero breaches of health and safety regulations.

Case Studies

Water bottle station

Supply issues across the South East

Water bottle station