Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 13-07-23

Our responsible business commitment is to create transparency of reporting.

We want to ensure we are transparently reporting on our business performance we know this matters to our customers and stakeholders that they can trust us.

We publish our Company Monitoring Framework (CMF) to outline how we monitor and report on our business performance. We committed to ensure our reporting via our annual performance reporting is transparent – including continuing to report the number of:

  • breaches of abstraction licences, discharge consents and environmental permits pollution incidents (category 1 and 2)
  • compliance breaches of other statutory obligations and licence conditions
  • further vulnerability measures alongside our performance commitments
  • breaches of national security obligations

We will update our performance report to include five-year trend data where available.

Over the five years we will begin to investigate opportunities for the use of open data to share business information openly, however security and personal data protection must be a priority.

Desired impact

For stakeholders to be able to clearly review South East Water’s performance and progress against our business commitments, using this information to support mutual sustainable objectives.

How have we performed?

This performance microsite site continues to be received by stakeholders and the wider industry. In 2021 when the site launched, we believe this approach was a first of its kind for the water industry and as a result this was shortlisted for an award, Most Innovative Approach to Corporate Reporting category at the Corporate Comms Awards in 2022.

Since the microsite launched, it has been viewed more than 4,657 times, with the most popular pages being:

  • Homepage
  • CEO message
  • Leakage
  • Business
  • Environment
  • People
  • Per Capita Consumption
  • Priority services for customers in vulnerable circumstances
  • Community

The company monitoring framework is no longer a regulatory requirement, however due to its transparency we have chosen to still publish the final framework which we published in 2022/23.

As we have committed to you can find details of the following measures through the following links:


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