Our responsible business commitment is to create transparency of reporting.
We want to ensure we are transparently reporting on our business performance we know this matters to our customers and stakeholders that they can trust us.
We publish our Company Monitoring Framework (CMF) to outline how we monitor and report on our business performance. We committed to ensure our reporting via our annual performance reporting is transparent – including continuing to report the number of:
- breaches of abstraction licences, discharge consents and environmental permits pollution incidents (category 1 and 2)
- compliance breaches of other statutory obligations and licence conditions
- further vulnerability measures alongside our performance commitments
- breaches of national security obligations
We will update our performance report to include five-year trend data where available.
Over the five years we will begin to investigate opportunities for the use of open data to share business information openly, however security and personal data protection must be a priority.
Desired impact
For stakeholders to be able to clearly review South East Water’s performance and progress against our business commitments, using this information to support mutual sustainable objectives.
How have we performed?
This performance microsite site continues to be received by stakeholders and the wider industry. In 2021 when the site launched, we believe this approach was a first of its kind for the water industry and as a result this was shortlisted for an award, Most Innovative Approach to Corporate Reporting category at the Corporate Comms Awards in 2022.
Since the microsite launched, it has been viewed more than 4,657 times, with the most popular pages being:
- Homepage
- CEO message
- Leakage
- Business
- Environment
- People
- Per Capita Consumption
- Priority services for customers in vulnerable circumstances
- Community
The company monitoring framework is no longer a regulatory requirement, however due to its transparency we have chosen to still publish the final framework which we published in 2022/23.
As we have committed to you can find details of the following measures through the following links:
- breaches of abstraction licences, discharge consents and environmental permits pollution incidents (category 1 and 2)
- compliance breaches of other statutory obligations and licence conditions
- further vulnerability measures alongside our performance commitments
- breaches of national security obligations
