Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to hear from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to hear from our Head of HR, Sian Jenkins.

Last updated 09-07-21

Our responsible business commitment is to create transparency of reporting.

We want to ensure we are transparently reporting on our business performance we know this matters to our customers and stakeholders that they can trust us.

We publish our Company Monitoring Framework (CMF) to outline how we monitor and report on our business performance. We committed to ensure our reporting via our annual performance reporting is transparent – including continuing to report the number of:

  • breaches of abstraction licences, discharge consents and environmental permits pollution incidents (category 1 and 2)
  • compliance breaches of other statutory obligations and licence conditions
  • further vulnerability measures alongside our performance commitments
  • breaches of national security obligations

We will update our performance report to include five-year trend data where available.

Over the five years we will begin to investigate opportunities for the use of open data to share business information openly, however security and personal data protection must be a priority.

Desired impact

For stakeholders to be able to clearly review South East Water’s performance and progress against our business commitments, using this information to support mutual sustainable objectives.

How have we performed?

This website is an important part of our improved transparency. We have been worked with our Customer Challenge Group to develop this web-based approach and we have been building in their recommendations where possible – including showing five year data where we have this. This website will increase our ability to understand the areas that interest our stakeholders.

The company monitoring framework is no longer a regulatory requirement, however we find it useful and have chosen to still publish the final framework which we published in March 2021.

As we have committed to you can find details of the following measures through the following links:

Impact of Covid-19

There has been no impact of Covid-19 on this programme of work.


Case Studies

Key worker

The challenges and consequences of the Covid-19 pandemic

The global Covid-19 pandemic presented many challenges but also a unique opportunity to adapt, change and modify practices across the business.

Water treatment

Preparing for Brexit

Since the referendum which decided the UK would leave the European Union, we had been assessing the risk any changes could pose.