It is important to us to know that the service we offer those customers who have applied for, or are receiving assistance from us through the Priority Services Register (PSR), are happy with the response they’ve received from us.
Each month we survey 200 customers who are on our PSR.
Although this is a new measure, we have surveyed customers previously and the target was set following our performance between July 2017 and March 2018, from that position we have built our targets. Our target for the year is to achieve a score of 4.1 out of five.
How have we performed?
Our satisfaction score in this area outperformed target, reaching 4.3 out of five, 0.2 above target, with many customers reporting that the support provided to them was easy to access, responsive and enhanced the customers overall satisfaction of service.
The impact of Covid-19
There has been no Covid-19 impact on this target.