Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

We welcomed more than 50 key stakeholders from across our supply region to collaborate on the support services available for our vulnerable customers.

The annual Vulnerability Stakeholder Conference, which is organised by our Vulnerability team, is an opportunity to discuss and collaborate with our partners on ways we can support vulnerable customers and hear from key speakers across the vulnerability sector.

The theme for the event was ‘Supporting those in Need of Extra Help, Now and in the Future’ and saw representatives from a number of different sectors, including charities, debt advice services, financial institutions, councils and other utilities.

Cheryl Fitchet, Community Partnership Lead, said:

“We had a wide range of speakers join us for the day and provide some valuable insight, including AXA Health, The First Word, Money & Pension Service, Demelza, Citizen Advice, Three Hands and The Big Window."

“We also held a workshop where we gained expertise and insight into the delivery of our vulnerability strategy, and the best ways to partner with those in our communities. The day was a massive success and well received by all who attended.

“We asked for feedback at the end of the event and 100 per cent of our stakeholders that attended said they would attend again.

“A lot of hard work goes into these events and it has really paid off hearing the great feedback that is coming through.”

We will continue building on the success of this event with further conferences planned for the future.

Find out more about the services we offer to support our customers here.