Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

We supply top quality drinking water to 2.3 million customers in Kent, Surrey, Sussex, Hampshire and Berkshire. Through a network of 14,994kms of pipe, we deliver around 540 million litres every day.

The Pure Know H2ow of our people ensures that customers’ water meets the highest standards with everything we do underpinned by technical excellence.

Our Purpose

Our company purpose

Our vision

Our vision is to be the water company people want to be supplied by and want to work for.

Our five core values

Our core values shape our culture and reflect what we’re all about.

Through workshops and interviews with colleagues across the business, together we have defined our own unique set of core values – trust, excellence, agility, passion and creativity.

Our five core values