A trusted and affordable service supporting customers and society
We’re committed to providing you with a 10 out of 10 service. To do this we need to understand your views and have set out a comprehensive range of satisfaction measures and targets which help us understand how you feel we’re doing. Click 'Discover more' to find our more from our Customer Services Director, Tanya Sephton.
Flexible, resilient infrastructure and service
A safe, reliable supply of drinking water to homes and commercial premises across our region is at the very heart of our business. Click 'Discover more' to find out more from our Regulation and Strategy Director, Oliver Martin.
Thriving environment
Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.
Low carbon sustainable business
We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.
Securing the future of water
Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.
Future ready business
Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.
Case Studies: Community
