Void household properties are those which are connected to mains water and/or sewerage systems but are not charged because they are believed to be empty.
We are keen to reduce the number of these properties by identifying those that are actually occupied.
During the business plan process in 2019 we set ourselves the challenging target to reduce the number of void household properties on our systems to 2.10 per cent annually, a position we have not been in since 2016/17.
If we meet that target we will receive an outperformance payment, however if we fail to reach it we will receive an underperformance penalty.
How have we performed?
We have successfully reduced the number of void household properties to 1.76 percent. This is a positive result, as it is below our 2024/25 target of 2.1 percent.
This achievement is attributed to our ongoing efforts, including consistent communication with empty properties, conducting field visits to properties showing consumption, and regularly reviewing properties with exclusion classifications to ensure their information is current.
As a result of this strong performance against our target, we will receive an outperformance payment of £0.315 million.
