Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 08-07-25

Our responsible business commitment is to introduce natural capital accounting.

We plan to adopt a natural capital approach to ensure we value our impacts and dependencies on nature in the decisions we make. Natural capital accounting is a tool that can help measure the full extent of natural assets, such as water, air and woodland or other natural habitats. Giving us perspective on the link between the economy, ecology and our environment. This will help ensure the decisions we make are right for the long term sustainability of our region.

Desired impact – For South East Water to ensure our impact and dependencies on nature is valued in all decisions we make.

How have we performed?

Using a set of natural capital metrics we’ve completed a baseline natural capital and biodiversity assessment across all of our sites. This evaluates their contributions to:

  • Water quality regulation
  • Air quality regulation
  • Biodiversity
  • Pollination
  • Flood regulation
  • Climate regulation
  • Social benefits (e.g., visual amenity, recreation)

This baseline enables us to evaluate and protect our natural assets against future impacts, and helps us quantify how we can enhance their overall benefit to the environment, such as by increasing biodiversity. Going forward we are working with our consultants and our environmental, asset management and engineering functions to embed this approach into the design and selection of our future investment. This will help us select the most beneficial solutions for the environment and our communities by looking at a much wider range of factors. Our assessment of natural (and other capital) was incorporated into the assessment of resource options for our WRMP24 as additional evidence.  

An important aspect of our 25-Year Environment Plan is to deliver nature-based catchment management solutions. Natural accounting will be a very useful tool we can use to demonstrate the benefits of the nature-based solutions we proposed compared with other solutions such as engineering schemes. 

Read more about our 25-year environment plan

This initiative is part of our wider approach to governance and ESG which is set out in our corporate governance framework and was developed jointly with our purpose. It is also closely linked to our core purpose of providing tomorrow’s water supply solutions and long-term planning, in that is promotes a holistic assessment of investment in our water supply system. It is also one aspect of the implementation of our strategy set out in our strategic direction statement.

Case Studies

Stakeholders at the scheme briefing

New £12 million pipeline to improve resilience

Customers listening to a water treatment works tour

Giving customers a sneak peak behind-the-scenes

woman and child watering plants in garden with watering can

Showcasing our 25 Year Environment Plan

Children playing a game at the hydration station

Out and about in the community