It is important that you receive crystal clear drinking water each time you turn on the tap.
One of the ways we monitor whether that’s happening is to record the number of times we’re contacted with concerns about how the water looks.
Using previous results as a baseline, our target is to receive less than 0.79 contacts per 1,000 customers, and if we outperform that target, we will receive an outperformance payment.
Unlike many other measures we report against, the lower the score the better.
How have we performed?
During 2024/25 we had a contact rate 0.921 contacts per 1,000 customers. This resulted in a £0.289 million under performance payment.
To improve this score over the next 12 months we will be increasing our flushing programme and target investment in our treatment works to improve and optimise performance.
