We are keen to ensure that all our customers receive the support they need when they need it most.
To support those on low incomes we have a range of support tariffs available including the Social Tariff and WaterSure.
Further information on the support available can be found here.
During 2023/24 this measure had a target to reach a total of 72,000 customers signed up to either our WaterSure or Social Tariff.
How have we performed?
At the end of the year we had 66,612 customers signed up to our WaterSure or Social Tariff.
We are working with a number of stakeholders to continue improving awareness in 2024/25 to increase numbers signed up to these important tariffs.
