Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Introduction by Matt Hersey, Carbon Strategy and Economic Manager

As a responsible company we want to improve the sustainability of our business by becoming operational net zero carbon by 2030. We remain committed to tackling the causes of climate change and transitioning to low-carbon operations.

Our goal is to secure long term renewable energy supply to cover all our electricity requirements by entering into power purchase agreements (PPA). Entering into a long-term PPA will directly contribute to the development of new renewable energy capacity and enable further decarbonisation at a UK level. We hope to announce details of our first PPA for 40 per cent of our energy needs in the near future. This is an excellent carbon zero project and should spearhead the next stage to organise a second PPA for another 40 per cent of our energy needs.

We aim to cover the remaining 20 per cent with our own on-site solar projects. We have an agreement with a third-party investor to install renewable solar energy on 20 sites, mainly water treatment works sites. In the future we may be able to work with local communities to use some of our solar projects to provide wider community benefit.

Where appropriate, we also want to consider combining onsite battery storage alongside solar generation. This would allow us to extend solar energy beyond daylight hours and would also give sites more resilience in the event of grid outages. A pilot project is currently running at Ospringe in Kent where we are using a battery to replace a diesel generator.

A new company-wide electric vehicle (EV) salary sacrifice scheme for employees, allowing them to lease an electric vehicle at a significantly reduced cost, is nearing sign-off. This will reduce the carbon footprint of the journeys they make for work while supporting our environmental ambitions. 

We’re continuing to invest in our own EV infrastructure. During the year we’ve increased the number of EV charging points across company sites by 10 per cent. We are also planning a power capacity upgrade investment at our head office site at Snodland to accommodate more charging points.

We now have 16 EV vans in our fleet, having added six vans to the fleet in 2024/2025 – that’s a 60 per cent increase. 100 per cent of our company car fleet is now either electric or hybrid. We are currently working with a specialist EV consultant who is using our tracking system and other information to map out a comprehensive EV strategy for us before we can finalise a plan to increase our EV fleet further. Battery range, the current cost of EVs compared to diesel versions and the battery charging infrastructure on site and at home are all issues we need to assess and resolve as part of our strategy. We need to ensure that any future investment in EVs does not compromise our frontline operational capability due to the 24/7 nature of our business. 

We remain involved with a UK-wide utility fleet forum which regularly meets to discuss these issues as well as sharing insight, ideas and best practice. The result of the review of the Final Determination by the CMA may also impact on the investment in this area as we plan to decarbonise our commercial fleet by 70 per cent by 2030, subject to funding. The transition to EVs will continue throughout this five-year business period but we need to await the CMA review before we know to what level we’ll be able to progress the transition.

Electric vehicles

Renewable energy measures

Find out about our responsible business commitment to publish our renewable energy measures.

Wildflower meadow

Natural capital accounting

We plan to adopt a natural capital approach to ensure we value our impacts and dependencies on nature in the decisions we make.

Refill campaign

Support the tap water refill campaign to reduce plastic bottled water

our responsible business commitment to support the tap water refill campaign to reduce plastic bottled water.

Electric vehicles

Greenhouse gas emissions

We are committed to the industry’s ambition to be Net Zero Carbon for operational emissions by 2030.