Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.


Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Our mission to create young water saving heroes
Support for our vulnerable customers receives top accolade
Create more partnership community projects on water use and vulnerability
Develop a future generation schools programme
Satisfaction of stakeholders in relation to the assistance offered by South East Water
Satisfaction of household customers who are experiencing payment difficulties
Household customers receiving financial support
Priority services for customers in vulnerable circumstances
Satisfaction of household customers on our vulnerability schemes during a supply interruption
Satisfaction of household customers who are receiving, or applying for non-financial support