Just as important as maintaining our pipeline network, is maintaining our water treatment assets.
We report both unexpected asset failures as well as those when a site is out of operation due to planned maintenance and improvement work. This incentive helps us understand the overall health and reliability of our assets.
Our target for unplanned outage reduces each year and our target for 2023/4 was to keep outage lower than 2.79 per cent of our total water production capacity. This target decreases each year in this five-year period to make sure we continue to improve our performance.
Unlike many other measures we report against, the lower the score the better.
How have we performed?
During the reporting year 2023/24 our unplanned outage level was 2.33 per cent, outperforming our target.
This good level of performance was due to our maintenance strategy which prevents issues before they arise, while also ensuring we react quickly if unexpected failures do occur.