Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

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Number of pollution incidents (category 1 - 2)
Number of breaches of abstraction licences, environmental discharge consents
Engaging and working with abstractors to improve catchment resilience to low flows
Bespoke Abstraction Incentive Mechanism (AIM)
Delivery of Water Industry National Environment Programme (WINEP)
Water Industry National Environment Programme
Protecting wildlife and increasing biodiversity
Engaging and working with landowners
Case studies

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

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Renewable energy measures
Natural capital accounting
Support the tap water refill campaign to reduce plastic bottled water
Greenhouse gas emissions
Case studies

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

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Company sites protected from risk of flooding
Strategic main – Wellwood to Potters Corner
Risk of severe restrictions in a drought
Leakage
Play an active role regionally in relation to the impact of housing growth
Per Capita Consumption
Case studies

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

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Transparency of reporting
Trusted corporate governance
We are compliant with health and safety regulations
Ensure fair pay, reward and recognition for all our employees
Improving Health, Safety and Wellbeing of our people and communities
Case studies

Last updated 08-07-25

How we're doing

  • against target
  • against previous performance

Environment

One of our key aims is to leave the environment in a better state than today so it can be enjoyed for generations to come.

A key part of that is to not over abstracting water from rivers and aquifers as well as breaching licensed or permits.

Our target during 2023/24 was to have zero breaches.

How have we performed?

Our target during 2024/25 was to have zero breaches.

How have we performed?

We had a total of 23 Abstraction Licence Breaches and 60 Discharge Permit breeches during the 2024/25 reporting year.

These were all self-reported to the Environment Agency and had minimal short-term impact on the environment.

Case Studies

Inside our new water treatment works

Our new £39 million Kent treatment works

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Customers listening to a water treatment works tour

Giving customers a sneak peak behind-the-scenes

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woman and child watering plants in garden with watering can

Showcasing our 25 Year Environment Plan

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