Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 08-07-25

Our established Catchment Management Programme has been up and running since 2015 and have actively engaged with farmers and landowners to prevent pesticides, soil and fertiliser washing from fields into the rivers and aquifers we take water from.

Since 2015 we have administered grants and incentives totalling just over £75,000 to help farmers and land managers deliver environmental outcomes in priority drinking water catchments.

In areas of land which have been identified as being at risk of raw water deterioration, our target is to successfully engage with farmers and landowners through uptake of one or more of the following:

  • Farm site audit
  • Water efficiency and advice package
  • Training package (e.g. on pesticide application)
  • Pesticide calibration test
  • Take up a biodiversity package
  • Involvement in crop trials/other trials to improve water quantity or quality
  • Payment to use alternative pesticides/products
  • Payments of Ecosystem Services
  • Capital payments to improve farm infrastructure
  • Other engagement measures developed within the planning period and agreed with the Environment Agency.

Although our performance in this new measure will not be fully assessed until 2024/25 with underperformance payments or outperformance rewards, we targeted working with farmers and landowners who manage a total of 5,687 hectares of land during 2022/23.

How have we performed?

Proactive work with farmers and landowners has resulted in us outperforming our five-year Landowner ODI target of 14,217 hectares by successfully engaging with landowners who manage 15,098 hectares within our target catchments. 

During 2024/2025 we engaged with 43 farm businesses within our target areas. We’ve supported a Hampshire hop producer to reduce artificial fertiliser use by up to 50 per cent and to trial biological pest control, which resulted in 50 per cent of the crop requiring no chemical treatment. 

We also provided technical advice and grant support to enable a livestock farm in the River Teise catchment to fit 90,000 litres of rainwater harvesting equipment. This helps to reduce the farm’s reliance on mains water supply, provide water to cattle and sheep where supply is temporarily lost, helps to lower the farm’s water bill, and can help reduce demand on our mains supplies to our customers.

You can find out more about our environmental work here.

Case Studies

A group of landowners listening to a talk about Capital Grants

Sustainable farm funding for protecting water quality exceeds targets

Customers listening to a water treatment works tour

Giving customers a sneak peak behind-the-scenes

woman and child watering plants in garden with watering can

Showcasing our 25 Year Environment Plan