Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 08-07-25

We are committed to ensuring there is enough water for both our customers, as well as the environment.

We are one of many businesses that take water from the environment, but because of our unique position and expertise, we work with local farmers and landowners who also abstract water, to plan how they can be more water efficient benefitting both themselves and the environment.

Two catchments, River Cuckmere and River Stour, have been identified as a focus, and our target is to successfully engage with local abstractors through uptake of one or more of the following:

  • Water efficiency audit and advice package
  • Training package (related to water efficiency, water application, sustainable water use)
  • Calibration tests (related to irrigation, pumps etc)
  • Involvement in crop trials/other trials to improve knowledge in water demand management/water efficiency/water harvesting and storage;
  • Provision of payments to use alternatives to reduce water demand or to fix water leakage; and
  • Provision of payments for Ecosystem Services to improve farm infrastructure (to provide resilience by storing water on the farm, investment in grey water/reuse systems, measure actual abstraction and impact on flows, farm improvement to slow water flow and improve recharge).

How have we performed?

The final year of the current performance commitment culminated in the successful engagement of 100 per cent of abstraction license holders within the River Cuckmere pilot catchment.

Furthermore, a substantial 28 per cent of license holders in the Little Stour catchment were also engaged. When combined, these figures represent a total engagement of 38 per cent across both pilot catchments, significantly surpassing the Ofwat target of 20 per cent.

You can find out more about our environmental work here.

 

Case Studies

Customers listening to a water treatment works tour

Giving customers a sneak peak behind-the-scenes

woman and child watering plants in garden with watering can

Showcasing our 25 Year Environment Plan