Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Our environment team has been working with farmers and landowners, over the past five years to manage 15,097 hectares of land sustainably for water quality or quantity.

This was achieved through our Capital Grants Scheme, which offers funding for capital items or land management practices that benefit the water environment. This figure exceeded our own target of 15,017 and the 14,217 hectare of land managed by our regulator, Ofwat. 

Our joint efforts across the priority catchment areas have focused on practical, on-the-ground changes such as planting cover crops, using innovative technology to monitor soil health or funding capital items that reduce the runoff of soil, fertilisers and pesticides into local rivers and infiltration into groundwater. 

The proactive measures are not only protecting vital water sources, but support the long-term sustainability of farming in the region

“Reaching this milestone is a testament to the power of partnerships. By working directly with the farming and landowner community, we’re improving water quality in a way that is mutually beneficial. Rather than relying solely on costly treatment processes at the water treatment works, we have prioritised treating water at the source which is significantly more cost effective for the company and consumer.” Head of Environment, Emma Goddard

You can find out more, here.