Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

We took our interactive Hydration Station to the Eastbourne Airbourne airshow from 15 to 18 August 2024, offering visitors a place to top-up their re-usable water bottles and talk about all things water.

In total, we gave out more than 3,000 litres (6,000 bottle refills) of water during the four-day festival of flying and talked about subjects ranging from how we treat water to careers and our environmental work.

It is the second year we’ve supported this event, which is also an opportunity to support Eastbourne Council’s plastic-free policy by offering refills.

Our team of experts were on hand to answer customer queries and also help the younger generation learn about water efficiency with our fun ‘pipes and ladders’ game.

We also set the station up at the Kent Show near Maidstone at the beginning of July. 

Kent’s agricultural show attracts more than 60,000 visitors, showcasing agriculture and business within the community.

Our stand offered free refills into reusable water bottles, giving us the chance to engage with our customers and farmers to talk about the work we do, including tackling environmental issues.

Despite very wet weather dampening visitor numbers and the need for drinking water, the show was a success. 

Across both events, we engaged with over 10,000 customers last summer.