We welcomed more than 50 key stakeholders from across our supply region to collaborate on the support services available for our vulnerable customers.
The annual Vulnerability Stakeholder Conference, which is organised by our Vulnerability team, is an opportunity to discuss and collaborate with our partners on ways we can support vulnerable customers and hear from key speakers across the vulnerability sector.
The theme for the event was ‘Supporting those in Need of Extra Help, Now and in the Future’ and saw representatives from a number of different sectors, including charities, debt advice services, financial institutions, councils and other utilities.
Cheryl Fitchet, Community Partnership Lead, said:
“We had a wide range of speakers join us for the day and provide some valuable insight, including AXA Health, The First Word, Money & Pension Service, Demelza, Citizen Advice, Three Hands and The Big Window."
“We also held a workshop where we gained expertise and insight into the delivery of our vulnerability strategy, and the best ways to partner with those in our communities. The day was a massive success and well received by all who attended.
“We asked for feedback at the end of the event and 100 per cent of our stakeholders that attended said they would attend again.
“A lot of hard work goes into these events and it has really paid off hearing the great feedback that is coming through.”
We will continue building on the success of this event with further conferences planned for the future.
Find out more about the services we offer to support our customers here.