More than 50 experts from across the charity, utility, housing, financial and community sectors came together to take part in our annual vulnerability stakeholder conference on 5 February 2025.
Centered around collaborating to improve customer experience for those most in need, delegates heard how the feedback they provided during our 2024 event helped shape our industry leading 2025 to 2030 vulnerability strategy, how people get stuck in the cycle of debt and how organisations, such as ours, can be part of breaking that cycle.
Inclusion Ambassador, DeAnna Avis, gave an impassioned talk through her lived experience of how organisations need to ensure customer journeys are fit for those who are neurodiverse, as those routes can unintentionally, cause distress.
The event also included a panel discussion about best practice, the importance of collaboration between all organisations and the Priority Services Register, which Tanya Sephton our Customer Services Director, took part in.
Event organiser and Community Partnership Lead, Cheryl Fitchet, said: "I'm proud that this event is rapidly becoming one of the key events stakeholders who work with those in vulnerable circumstances attend each year. More stakeholders came along than ever before and were fully engaged throughout the day, providing invaluable insights that everyone can take away."