Awards
We are proud of the work we do to drive change and innovation within the industry. We were pleased to have won and be named as finalists in a number of awards over the year:
Winners
Utility Week Awards 2023
- Infrastructure Delivery Award – Aylesford Drinking Water Storage Tank restoration
Kaizen Institute 2023
- Operational Excellence and Continual Improvement
Kent and Medway Workplace Wellbeing Awards
- Gold award for our company Wellbeing Strategy
Finalists
We were also pleased to be named as finalists in a number of other awards over the year:
Geotechnical Engineering Awards 2023
- Technical Excellence – Ardingly Reservoir bathymetric and drone surveys
TechFest Awards
- Best Use of Technology: Smart Data Collection for Asset Management – Ardingly Reservoir bathymetric and drone surveys
Accreditation
BSI ISO 22458
Our commitment to providing excellent services for our vulnerable customers has been recognised once again with a prestigious BSI Kitemark certification. The award of the gold-standard, internationally recognised Kitemark, came after a rigorous and thorough assessment by the British Standards Institution in January 2024.
We remain proud to be one of the first nine organisations to receive and pilot the BS ISO 22458 Inclusive Service Kitemark in recognition of our commitment to supporting vulnerable customers.
Living Wage employer
We were the first water company to become accredited as a Living Wage Employer in 2014 and continue to ensure everyone receives a minimum hourly Real Living Wage.
Institute of Customer Services ServiceMark
We are just one of 70 organisations – 22 with distinction – who currently hold this accreditation.
The Institute’s ServiceMark, a national independently run standard, has recognised our achievement in customer service and our commitment to upholding service standards.
It is awarded based on customer satisfaction feedback and an assessment of employee engagement with customer service strategy.