Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

We are committed to ensuring the data and information provided to our customers is reliable, trusted, robust and complete.

In order to achieve this we have an assurance structure that is split into three levels to ensure that the level of scrutiny is appropriate. Further details can be found in our Data Assurance Summary.

Our assurance is: internal, incorporating oversight by the board and scrutiny by the audit and risk committee following reviews by the executive directors, and the requirement for heads of department and/or manager level sign off; and external, through our assurance partners.

AtkinsRéalis is our independent assurance partner whose role is to assist the board to ensure, completeness of the annual reporting, compliance with relevant duties and obligations, and to ensure that the information we provide to demonstrate compliance with our relevant duties and obligations is consistent, comparable, reliable and robust. AtkinsRéalispresented its report and findings to the audit and risk committee which reports into the board.

The findings from annual audits for 2024/25 will be incorporated into the process of updating our risk assessments and assurance plans.

Our Board takes full ownership of our approach to the submission and publication of accurate and complete information, and this is outlined in our data assurance summary.

Full details of our Data Assurance Summary can be found here