Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

In October, we joined forces with Kidney Care UK to ensure vulnerable customers living with chronic kidney disease (CKD) benefit from vital additional support available to them.

The partnership helps the 76,000 people with kidney disease in our supply area benefit from a range of services, including enhanced support via our Priority Services Register.

As a trusted partner, Kidney Care UK are able to refer people they are supporting within our supply area directly through to our vulnerability team so that they can access better tariffs, and assistance with debt.

A specific freephone number is available for our customers with CKD who need support – 0800 952 4000.

Lucy Sibley, our Community Partnership Lead, said: “We are really excited to be partnering with Kidney Care UK to help ensure those with CKD receive the best support from their water company, both financially and physically. Our trusted partnership enables Kidney Care UK to enrol patients across the south east onto our Priority Services Register and our affordability tariffs without the need for them to get in touch with us at all. We hope this will help relieve any stress relating to their water usage and bills and enable our customers to concentrate on their health and living their lives to their full potential.”

The UK’s leading kidney patient support charity provides a range of practical, financial, and emotional support services to help the 7 million people with kidney disease across the UK.

Laurie Cuthbert, Director of Fundraising, Marketing & Communications at Kidney Care UK, said: “This is an exciting partnership to transform the support our kidney community will receive in the south east of England. We are pleased to be working in partnership to be able to ensure that people with CKD in the south east are able to access all the support they need to live their lives to the full.”