Gap sites are those residential properties which are occupied, not billed and are not recorded on our billing database.
Gap sites are those residential properties which are occupied, not billed and are not recorded on our billing database.
We are keen to find these properties to ensure all customers pay for the water they use.
This is a new measure for the 2020 to 2025 reporting period and during 2022/23 we committed to finding 25 household gap sites.
How have we performed?
We continued to cross reference our address system against an external address base dataset which has enabled us to identify and resolved 47 gap sites in 2022/23. These have now been added to our billing system.