Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Last updated 10-07-24

Our responsible business commitment is to play an active role regionally in relation to the impact of housing growth on water.

We will develop a policy together with local stakeholders – appreciating the balance of managing a sustainable water supply, while supporting the economic development of the south east region. We will respond to all national, local and regional authority consultations.

Desired impact – For South East Water to have provided our knowledge and expertise to support sustainable development within the south east region. For stakeholders to understand how we protect water resources for our region.

How have we performed?

Our focus in the year has been on the development of our next water resources management plan and engagement with customers and stakeholders (including local authorities) for that purpose.

This meant that less time could be dedicated to other forms and engagement in 2022/23 and our performance responding to consultations is summarised in the table below.

table

*Events relating to the development of our water resources management plan or post incidents at which housing growth was discussed

During 2022/23 we have been working closely with Wealden District Council and Canterbury City Council and have maintained regular meetings throughout the year.

With Wealden District Council we discussed updates on their Local Plan and emerging Local Plan policies and interactions with our Water Resources Management Plan 2024 and our proposal to develop a new Arlington reservoir. We also worked with them to define housing growth options across our respective plans.

With Canterbury City Council we discussed updates on their Local Plan, our representations on the Local Plan and the interactions with our Water Resources Management Plan 2024, especially our proposal to develop our Broad Oak reservoir including the recreational benefits of the reservoirs. We also discuss opportunities to embed water efficiency principles in the New Local Plan.

Case Studies

A water treatment works under construction

Investment in action

Minister for Water, Robbie Moore MP visiting Butler Water Treatment Works with David Hinton, South East Water CEO

Water Minister visits £39 million new water treatment works site