Awards
We are proud of the work we do to drive change and innovation within the industry. We were pleased to have won and be named as finalists in a number of awards over the year:
Winners
Utility Week Awards:
- Joint winners of the Customer Vulnerability Award for Home and Well, a countrywide partnership which supports vulnerable people and those with health needs that helps people stay living in their homes.
Credit Awards:
- Vulnerable Customer Strategy of the Year
Kent and Medway Workplace Wellbeing Awards:
- Awarded ‘Gold’ for demonstrating our commitment to the health and wellbeing of our colleagues.
We were also pleased to be named as finalists in a number of other awards over the year:
Water Industry Awards:
- Digitalisation Project of the Year
PRCA UK Awards:
- Purpose Award (in-house) – Co-creating our 25-Year Environment Plan
Credit Awards:
- Utilities and Telecoms Team of the Year
Accreditation
BSI: 18477
We continue to assess ourselves against industry best practices and are proud to have been one of the first nine organisations to pilot the new BS ISO 22458 Inclusive Service Kitemark in recognition of our commitment to supporting vulnerable customers. We continue to work with BSI on supporting our vulnerable customers.
Kent and Medway Workplace Wellbeing Award
We are proud to have been awarded ‘Gold’ in the 2022 Kent and Medway Workplace Wellbeing awards. This award was achieved by demonstrating our commitment to the health and wellbeing of our workforce with our supportive and productive environment where employees can flourish whilst meeting best practice standards.
Living Wage employer
We were the first water company to become accredited as a Living Wage Employer in 2014 and continue to ensure everyone receives a minimum hourly Real Living Wage, significantly higher than the national living wage.
Institute of Customer Services ServiceMark
We are just one of 70 organisations – 20 with distinction – who currently hold this accreditation.
The Institute’s ServiceMark, a national independently run standard, has recognised our achievement in customer service and our commitment to upholding service standards.
It is awarded based on customer satisfaction feedback and an assessment of employee engagement with customer service strategy.