Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

Despite the best efforts of Storm Bert to thwart our plans, we welcomed over 50 customers through the doors of Bewl Water Treatment Works on Saturday 23 November 2024.

With four tours taking place throughout the day, it was an opportunity for Kent and Sussex residents to have a behind-the-scenes look into how river and ground water is transformed into clean drinking water and pumped to homes and businesses.

Customers were also offered a glimpse of the site’s £61 million upgrade work, which, upon completion, will see it increasing pumping by 17 million litres of water per day – a 65 per cent increase.

Bewl Water Treatment Works has been operational since 1975 and today, when running at full capacity, pumps out 26 million litres of drinking water per day – the equivalent of more than 10 Olympic-sized swimming pools. It supplies 30,000 homes across the Weald of Kent.

Many of those attending commented that it was an eye-opening experience and that, before their visit, they had very little understanding how water gets to their taps.

Customer feedback included how they found the tours informative and engaging, it was interesting to understand how the treatment process worked and one customer shared a specific thank you for providing them with clean drinking water.

You can find out more about our open days here.