Thriving environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to find out more from our Head of Environment, Emma Goddard.

Low carbon sustainable business

We’re committed to playing our part to tackle the causes of climate change and transitioning to low-carbon operations, achieving net zero by 2030. Click ‘Discover more’ to find out more from our Carbon Strategy and Economic Manager, Matt Hersey.

Securing the future of water

Resilient water resources are needed to ensure we have enough water to supply our customers into the future, while ensuring enough remains in the environment so habitats can thrive. Click ‘Discover more’ to find out more from our Head of Water Resources, Nick Price.

Future ready business

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to find out more from our Head of HR, Sian Jenkins.

On 14 May 2024, we held an event at the Long Man Brewery in Polegate to showcase the steps we’ve taken to protect the environment and precious water resources since launching our 25 Year Environment Plan (H25).

More than 50 of our partners, landowners, local authorities, government bodies and the media were invited to hear more about our industry leading plan, which was created following two years of consultation with more than 200 customers, stakeholders and employees.

H25 focuses on four key areas, which are:

Safe water – futureproofing water for the environment and next-generation

Climate change – building an environment that adapts to a changing climate

Sustainability – protecting and enhancing our natural environment

Partnerships – working collaboratively to keep rivers and underground water sources healthy

Attendees were invited to see our work to enhance The Great Stour in Kent and our smart metering project for farms, which we piloted at Church Farm in Sussex.

During the afternoon, delegates took part in a walking tour of Lullington Heath, which brought to life the case studies discussed during the morning.

David Hinton, our Chief Executive Officer, said: “This plan recognises that as a business which sources, treats and pumps more than 540 million litres of clean water per day to our 2.3 million customers, we need a long-term plan to ensure sustainability of the environment, both now and for the next generation.”

You can find out more about our 25 Year Environment Plan here.

Site walkover as part of the event