Environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to hear from our Head of Environment, Emma Goddard.

People

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to hear from our Head of HR, Sian Jenkins.

Since the referendum which decided the UK would leave the European Union, we had been assessing the risk any changes could pose.

We worked with other water companies and utilities to identify areas which could, in the event of difficulties with imports at the borders, impact on water supply to customers.

These were mainly in the importation of chemicals needed for water treatment and engineering supplies.

With our geographical location close to the port of Dover and, to a lesser extent, those at Newhaven and Portsmouth, we were in a different position to water companies in other parts of the UK.

This is because disruption at ports could lead to additional difficulties with traffic delays causing problems for our field staff getting around and attending emergency repairs.

With this in mind we worked closely with the Kent Resilience Forum. This in turn has given us the opportunity to work in partnership with the forum and support the community more widely.

During a period of disruption just before Christmas 2020, we were able to use our logistics and contacts to supply hauliers stranded on the M20 with bottled water – a gesture which resulted in a letter of thanks from Transport Secretary Grant Shapps.